OP Posted at 11-03-2025, 12:33 AM
(This post was last modified: 11-03-2025, 12:34 AM by SonicRefs.)
10-03-2025, 10:10 PM Andriy Wrote:We’re really sorry for what this customer has been through. He reached out during a time when we were transitioning from our old staff, who have since left. With everything going on, we didn’t get a chance to follow up with him like we should have.I didn't have a great experience with this seller.
I made two orders with him, and unfortunately due to his workers falling out both didn't work out. It sucked because this was over the course of 5 months, with 5 different workers.
I think I'm the exceptions, bc Sonic generally has really good reviews - it seems like I caught Sonic at a bad time.
edit: I will say, after leaving this review sonic reached out to me and offered a great discount. He said that was having a lot of trouble with his workers and that this was unprecedented. He genuinely seems like he didn't intend for this, and will improve in the future.
We truly apologize for the hassle and have offered him a discount on his next order. We promise to prioritize it and make sure it gets the attention it deserves, as we always aim to provide fast and quality service. Thanks for your understanding!