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This is a working method to refund ANY item from Zalando with an 80% success rate (this number is subject to change but we'll get into that later), being able to keep BOTH the items AND the money.
The steps are:
You place a legit order of MAXIMUM 6-7 items for a total of MAXIMUM 250-300€. When you place the order, you need to make sure to UNCHECK the option where it says 'Zalando allows the shipping to be split into partial lots', otherwise you'll get more than one package in different days.
Wait few days and when you receive the package you can start the refund process by contacting the Zalando support PREFERABLY via phone (if you're confident) or otherwise via email. The chance of success via phone is higher (~80%) while via email is lower (~70%).
If the refund was successful, you get your money back within few days on the same payment method you used to buy the items.
Now, there are 3 methods that you could use:
- The partial refund method (SAFEST):
This method is the safest because Zalando can't investigate on what actually happened. Basically, after you received the package, you call/email the support and say that some items are missing from the package. If you purchased 6 items, you can say that 3 are in the package while 3 are not. If you purchased 7 items, you can say that 4 are in the package while 3 are not. This method works best even though you will eventually need to pay for the items that you say are in the package, so to make it profitable you want to add 3-4 CHEAP items (below 50€) and 4-3 EXPENSIVE items (above 50€). This way you will only be able to pay for the cheap items and get the expensive items refunded.
- The empty package method:
This method is less safe than the previous one but it allows you to refund ALL the items that you purchased.
When you call/email the support you simply have to say that the package was empty and no items were inside it. They will most likely ask you if the package had some signs of opening (like if the courier opened it and took the items from the inside), and you can choose to say yes or no depending on how confident you are.
The steps are:
You place a legit order of MAXIMUM 6-7 items for a total of MAXIMUM 250-300€. When you place the order, you need to make sure to UNCHECK the option where it says 'Zalando allows the shipping to be split into partial lots', otherwise you'll get more than one package in different days.
Wait few days and when you receive the package you can start the refund process by contacting the Zalando support PREFERABLY via phone (if you're confident) or otherwise via email. The chance of success via phone is higher (~80%) while via email is lower (~70%).
If the refund was successful, you get your money back within few days on the same payment method you used to buy the items.
Now, there are 3 methods that you could use:
- The partial refund method (SAFEST):
This method is the safest because Zalando can't investigate on what actually happened. Basically, after you received the package, you call/email the support and say that some items are missing from the package. If you purchased 6 items, you can say that 3 are in the package while 3 are not. If you purchased 7 items, you can say that 4 are in the package while 3 are not. This method works best even though you will eventually need to pay for the items that you say are in the package, so to make it profitable you want to add 3-4 CHEAP items (below 50€) and 4-3 EXPENSIVE items (above 50€). This way you will only be able to pay for the cheap items and get the expensive items refunded.
- The empty package method:
This method is less safe than the previous one but it allows you to refund ALL the items that you purchased.
When you call/email the support you simply have to say that the package was empty and no items were inside it. They will most likely ask you if the package had some signs of opening (like if the courier opened it and took the items from the inside), and you can choose to say yes or no depending on how confident you are.