Best practices for creating user-friendly help documentation

[Elsh]

Hey everyone! I’ve been struggling a bit with making help docs that users actually *want* to read, not just skip past. I had this one time where a user emailed me saying my help section was “just a wall of text”—which definitely stung, but I get where he’s coming from. I want the docs to be genuinely helpful and not overwhelming. What are your go-to tricks or best practices for writing help docs that feel easy and natural for people?