Best practices for creating user-friendly help documentation

[Fyorgen]

Oh, I know that pain all too well! I’ve had a couple of support tickets basically just complain about my documentation style before I started changing things up. What really helped me was focusing on structure—breaking things into clear sections, using bullet points and adding a lot of screenshots. One thing that sped things up was using a https://www.helpsmith.com which made it easy to design the docs visually and keep everything organized. Now, whenever I update a feature, I can just add new sections or screenshots right away. Also, I try to write like I’m talking to a friend, not like I’m writing a textbook. It sounds like you’re already thinking in the right direction!