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DNA METHOD
This method is very simple and self explanatory
1.You order the item , receive it (from what i'm hearing from my customers is due to the covid-19 situations most stores just leave it in the building and you don't even need to sign so they have no proof you ever received it.
2. You wait at least 2 days after receiving the product
3. Go to live chat and say that the item hasn't arrived.
4. They will most likely ask if you checked with your neighbors/garage/porch basically everything near you.
5. You say you did and couldn't find the item.
6. The rep will check his options and will usually offer you either a replacement or a refund.
7. If the rep says he wants to launch an investigation with the courier you immediately hang up the call or the live chat and go quickly start a new one and repeat the steps above.
8. Repeat steps 3 to 6 until you get offered a replacement/refund.
This method is very simple and self explanatory
1.You order the item , receive it (from what i'm hearing from my customers is due to the covid-19 situations most stores just leave it in the building and you don't even need to sign so they have no proof you ever received it.
2. You wait at least 2 days after receiving the product
3. Go to live chat and say that the item hasn't arrived.
4. They will most likely ask if you checked with your neighbors/garage/porch basically everything near you.
5. You say you did and couldn't find the item.
6. The rep will check his options and will usually offer you either a replacement or a refund.
7. If the rep says he wants to launch an investigation with the courier you immediately hang up the call or the live chat and go quickly start a new one and repeat the steps above.
8. Repeat steps 3 to 6 until you get offered a replacement/refund.
![[Image: w61lOX3.gif]](https://i.imgur.com/w61lOX3.gif)