Scam report against | /User/shivbhaktravan | $11

[ShivbhaktRAVAN]

The customer sent a payment that was less than the required amount, and Hoodpay marked the transaction as an underpayment. When I checked my Hoodpay dashboard, I found that, as a seller, I have no option to release the funds to myself or return them to the sender.

I contacted Hoodpay yesterday but have not received a response. I also checked my crypto wallet and found no incoming payment. How can I be responsible for this when the buyer sent an underpayment?

As a seller, I am allowed to charge a service fee since Hoodpay also charges me a fee. When a customer creates an invoice on Hoodpay’s payment gateway, the service fee is clearly displayed. If he/she doesn’t want to pay it, he/she has the right to choose not to proceed with the payment. He/she cannot use the service fee as an excuse after making a payment.

I have already informed the customer to wait for a response from Hoodpay’s support team. However, he/she is impatient and demanding a refund. But how can I issue a refund when the payment never reached my crypto wallet due to being marked as an underpayment?

I told the customer that as soon as I receive a response from Hoodpay, I will immediately release his/her digital goods. Despite this, he/she continues to spam my direct messages unnecessarily. I have no control over Hoodpay’s support team, nor am I part of their support.

This issue arose because the customer sent an underpayment, likely due to not covering the required network fees. It seems he/she decided to shift the network fee burden onto me as the seller, which led to this situation.

Proof - https://i.imgur.com/hLpoJjg.jpeg