05-03-2025, 10:44 PM ShivbhaktRAVAN Wrote:You are incorrect on several points:The customer sent a payment that was less than the required amount, and Hoodpay marked the transaction as an underpayment. When I checked my Hoodpay dashboard, I found that, as a seller, I have no option to release the funds to myself or return them to the sender.
I contacted Hoodpay yesterday but have not received a response. I also checked my crypto wallet and found no incoming payment. How can I be responsible for this when the buyer sent an underpayment?
As a seller, I am allowed to charge a service fee since Hoodpay also charges me a fee. When a customer creates an invoice on Hoodpay’s payment gateway, the service fee is clearly displayed. If he/she doesn’t want to pay it, he/she has the right to choose not to proceed with the payment. He/she cannot use the service fee as an excuse after making a payment.
I have already informed the customer to wait for a response from Hoodpay’s support team. However, he/she is impatient and demanding a refund. But how can I issue a refund when the payment never reached my crypto wallet due to being marked as an underpayment?
I told the customer that as soon as I receive a response from Hoodpay, I will immediately release his/her digital goods. Despite this, he/she continues to spam my direct messages unnecessarily. I have no control over Hoodpay’s support team, nor am I part of their support.
This issue arose because the customer sent an underpayment, likely due to not covering the required network fees. It seems he/she decided to shift the network fee burden onto me as the seller, which led to this situation.
Proof - https://i.imgur.com/hLpoJjg.jpeg
1. I have paid what Hoodpay requested, as you can see in the pictures I have provided both in messages on telegram and now here, the full amount that has been requested by your payment processor has been paid in full.
2. You are the seller, you are in control which payment processors you use and it's your responsibility that your payments works.
3. The network fee's has nothing to do with this, network fee's for the transaction has been sent as the LTC payment is confirmed and paid in the full requested amount, kinda reiterate this but oh well.
As I can't get this person to understand what's written I'll just wait for an admin/staff to answer this as I don't have the energy or belief that we can solve this between the two of us.