I know this isn’t what you wanted but we are not required to help you return the item for a refund. That is beyond our agreement especially after you opened a scam report. Once you receive shipping confirmation our responsibility ends and we will not take further action.
If you had not opened the scam report and instead asked for paid help to initiate a chargeback or secure a refund along with the replacement we might have continued working with you. That approach tries to get both the replacement and a refund paying separately for each.
You say there would have been a rebill if you kept the replacement but that is just speculation. Since no rebill happened we cannot base decisions on what ifs.
This kind of situation happens often with stores like Lenovo as an example, where getting a refund after a replacement is nearly impossible without a chargeback. That is why we advise customers to sell both devices to maximize profit.
Bottom line you paid us for the replacement only. You returned it trying to get a refund but that did not work.
As I said before we have limited experience with this store and warned you. You cannot expect us to control their policies or guarantee outcomes.
If you had not opened the scam report and instead asked for paid help to initiate a chargeback or secure a refund along with the replacement we might have continued working with you. That approach tries to get both the replacement and a refund paying separately for each.
You say there would have been a rebill if you kept the replacement but that is just speculation. Since no rebill happened we cannot base decisions on what ifs.
This kind of situation happens often with stores like Lenovo as an example, where getting a refund after a replacement is nearly impossible without a chargeback. That is why we advise customers to sell both devices to maximize profit.
Bottom line you paid us for the replacement only. You returned it trying to get a refund but that did not work.
As I said before we have limited experience with this store and warned you. You cannot expect us to control their policies or guarantee outcomes.
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STILL ![[Image: 87v6l1j.gif]](https://patched.to/pbb-proxy/UUNCQ0JeTUoNGVgIBhBLGwVYDxgAB08DXwILHgFZUA--/87v6l1j.gif)
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