A failed refund is a failed refund.
I provided my account and information so he could handle the refund properly. He assured me beforehand that the phone would not be locked – I asked this clearly, and he guaranteed “no they won’t.” That turned out to be false.
Now the phone came with an OFM lock, and his “solution” was to do a phone swap. This was never part of the original agreement. I paid for a proper refund service, not extra hassle or risky workarounds after the fact.
On top of that, I left my country for holidays, so I am not even able to do this suggested swap. That means the refund was not completed as promised, and I am left with a locked phone.
If the service fails, the customer should not be expected to pay. He cannot shift the risk of failure back onto me after already assuring me that this situation would not occur.
Bottom line:
I provided my account and information so he could handle the refund properly. He assured me beforehand that the phone would not be locked – I asked this clearly, and he guaranteed “no they won’t.” That turned out to be false.
Now the phone came with an OFM lock, and his “solution” was to do a phone swap. This was never part of the original agreement. I paid for a proper refund service, not extra hassle or risky workarounds after the fact.
On top of that, I left my country for holidays, so I am not even able to do this suggested swap. That means the refund was not completed as promised, and I am left with a locked phone.
If the service fails, the customer should not be expected to pay. He cannot shift the risk of failure back onto me after already assuring me that this situation would not occur.
Bottom line:
- He failed the refund.
- I still have the locked phone.
- I cannot perform his workaround.
- Therefore, I should not be paying for a failed service.