After reviewing all statements and available evidence, the following has been determined:
The buyer paid $400 to @infinitism for the “Premium Crypto Trading Signals” service.
The evidence clearly shows that the buyer did not receive the service as advertised or only received it to a very limited extent.
The seller later stated that they were banned from the signal group and intended to renew their subscription. While this may be relevant for future customers, it does not remove the obligation to resolve the current buyer’s situation.
If the seller’s claim is correct and the buyer has deleted messages to misrepresent the situation, then the seller may send the full chat log to me privately. However, it is clear that a payment was made and the service was not delivered.
Since the buyer was ignored instead of being kept in clear communication, the buyer is not required to wait for the system to be fixed. Unless it was clearly stated before purchase that 'no refunds would be issued under any circumstances or we do not issue refunds, we only provide replacement ,' the seller must provide a full $400 refund within 24 hours. Failure to complete the refund within this timeframe will result in a permanent ban.
The buyer paid $400 to @infinitism for the “Premium Crypto Trading Signals” service.
The evidence clearly shows that the buyer did not receive the service as advertised or only received it to a very limited extent.
The seller later stated that they were banned from the signal group and intended to renew their subscription. While this may be relevant for future customers, it does not remove the obligation to resolve the current buyer’s situation.
If the seller’s claim is correct and the buyer has deleted messages to misrepresent the situation, then the seller may send the full chat log to me privately. However, it is clear that a payment was made and the service was not delivered.
Since the buyer was ignored instead of being kept in clear communication, the buyer is not required to wait for the system to be fixed. Unless it was clearly stated before purchase that 'no refunds would be issued under any circumstances or we do not issue refunds, we only provide replacement ,' the seller must provide a full $400 refund within 24 hours. Failure to complete the refund within this timeframe will result in a permanent ban.
















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