"The service purchased was Adobe Creative Cloud Upgrade. As stated in my thread and TOS, once an upgrade is completed, refunds are not provided. However, replacements are provided in case of genuine issues."
You are unable to provide a functional replacement for my Adobe Creative Cloud. You would "fix" it then it stops working a couple days later. I would message you on telegram, and you say you will fix it, but you don't respond for multiple weeks and I have to constantly message and follow up with you. You said it yourself in our telegram dms, "if I am unable to fix, I will refund". Clearly, you are unable to fix this for me.
"The issue you are facing is account-related. Only Lightroom keeps stopping while the rest of the Creative Cloud apps function normally. That strongly indicates the problem is specific to your account usage or Adobe’s internal checks — not a failure to deliver the service.
You claim I am “stalling,” but I have been responding and attempting to resolve the issue. These upgrades sometimes require adjustments due to Adobe’s security triggers. That does not mean I am refusing service."
It is not account related. All of the paid Adobe Apps don't work. Here is an image for proof: https://imgur.com/a/6HjEB7e
In the image, Contact Admin means I don't have access. You are definitely stalling and ghosting otherwise I would have had this problem fixed months ago and I wouldn't have had to place this report to begin with. I even resolved the first report for you the first time because I trusted you will fulfill your end properly and clearly you haven't. The only reason you are even replying now is BECAUSE I PLACED THIS REPORT ON YOU. You can clearly see the timestamps in our telegram messages as well and see this reoccurring pattern of stalling and ghosting. At this point, I don't want a replacement and demand a refund because you clearly can't provide a proper replacement.
You are unable to provide a functional replacement for my Adobe Creative Cloud. You would "fix" it then it stops working a couple days later. I would message you on telegram, and you say you will fix it, but you don't respond for multiple weeks and I have to constantly message and follow up with you. You said it yourself in our telegram dms, "if I am unable to fix, I will refund". Clearly, you are unable to fix this for me.
"The issue you are facing is account-related. Only Lightroom keeps stopping while the rest of the Creative Cloud apps function normally. That strongly indicates the problem is specific to your account usage or Adobe’s internal checks — not a failure to deliver the service.
You claim I am “stalling,” but I have been responding and attempting to resolve the issue. These upgrades sometimes require adjustments due to Adobe’s security triggers. That does not mean I am refusing service."
It is not account related. All of the paid Adobe Apps don't work. Here is an image for proof: https://imgur.com/a/6HjEB7e
In the image, Contact Admin means I don't have access. You are definitely stalling and ghosting otherwise I would have had this problem fixed months ago and I wouldn't have had to place this report to begin with. I even resolved the first report for you the first time because I trusted you will fulfill your end properly and clearly you haven't. The only reason you are even replying now is BECAUSE I PLACED THIS REPORT ON YOU. You can clearly see the timestamps in our telegram messages as well and see this reoccurring pattern of stalling and ghosting. At this point, I don't want a replacement and demand a refund because you clearly can't provide a proper replacement.