@beastmode This did NOT happen repeatedly.
It happened once during a mass Adobe ban that affected multiple users. That was a platform-side issue, not something specific to this buyer. I paid again from my side (around $25 initially and another ~$25 after the mass ban) to restore everyone’s upgrades.
After that fix, everything was working.
Now this is the second occurrence — not “repeatedly,” not 10–15 times. Calling it repeatedly creates a false impression that the service was constantly failing, which is simply not true.
Out of all customers restored after the mass ban, this buyer is the only one facing the downgrade again. That strongly suggests this is account-specific behavior or something triggering Adobe’s system on his side.
From my side:
I respectfully request staff to reconsider the wording of “repeatedly,” because this is factually the second time only, not an ongoing constant failure.
I am still willing to provide a fresh replacement account as resolution
It happened once during a mass Adobe ban that affected multiple users. That was a platform-side issue, not something specific to this buyer. I paid again from my side (around $25 initially and another ~$25 after the mass ban) to restore everyone’s upgrades.
After that fix, everything was working.
Now this is the second occurrence — not “repeatedly,” not 10–15 times. Calling it repeatedly creates a false impression that the service was constantly failing, which is simply not true.
Out of all customers restored after the mass ban, this buyer is the only one facing the downgrade again. That strongly suggests this is account-specific behavior or something triggering Adobe’s system on his side.
From my side:
- Service was delivered.
- It was restored after the mass ban.
- I reinvested my own money to fix it.
- I am still offering a fresh replacement account.
I respectfully request staff to reconsider the wording of “repeatedly,” because this is factually the second time only, not an ongoing constant failure.
I am still willing to provide a fresh replacement account as resolution
NEED ACCOUNT UPGRADES? ![[Image: 87v6l1j.gif]](https://i.imgur.com/87v6l1j.gif)





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