@xXAMDxX
From what is shown in this dispute, the deal was for an upgrade on the buyer’s own account, not a “fresh account” purchase. A “fresh replacement account” is therefore not the agreed product. If the buyer does not accept a fresh account, you are required to issue a refund.
The buyer paid for a working service. Regardless of whether the first disruption was caused by a mass Adobe ban or not, the service is currently not working as agreed. Saying “service was delivered” is not sufficient when the buyer cannot access/keep the paid apps running.
If the buyer voluntarily agrees to accept a fresh replacement account, that is acceptable and the dispute can be resolved on that basis. If the buyer does not accept a fresh account replacement, you must issue a FULL REFUND of $66.12 and post proof in this thread within the given 24-hour deadline.
From what is shown in this dispute, the deal was for an upgrade on the buyer’s own account, not a “fresh account” purchase. A “fresh replacement account” is therefore not the agreed product. If the buyer does not accept a fresh account, you are required to issue a refund.
The buyer paid for a working service. Regardless of whether the first disruption was caused by a mass Adobe ban or not, the service is currently not working as agreed. Saying “service was delivered” is not sufficient when the buyer cannot access/keep the paid apps running.
If the buyer voluntarily agrees to accept a fresh replacement account, that is acceptable and the dispute can be resolved on that basis. If the buyer does not accept a fresh account replacement, you must issue a FULL REFUND of $66.12 and post proof in this thread within the given 24-hour deadline.