As stated before: if the buyer agrees to accept a fresh account replacement, then there is no issue and the dispute can be resolved that way.
However, if the buyer does not accept a fresh replacement and requests a refund, you must issue a full refund. There is no obligation for the buyer to accept a different product than what was originally purchased.
However, if the buyer does not accept a fresh replacement and requests a refund, you must issue a full refund. There is no obligation for the buyer to accept a different product than what was originally purchased.




























