This user didn't manage to get a good response on cracked and now decided to open the same report on pathed i already followed up!
Regarding the Wise photo documentation, we provided the documents we had available to us to attempt at being generous to help with lifting a CLOSURE. Let's make this very clear, this was NOT a KYC check, this was a appeal to a account which was already closed prior to contacting us about it, over half a month later. Our attempt to support through the appeal to lift the ALREADY closed account was out of generosity, not out of obligation, which once again, not our responsibility at the point of the account already being closed.
Any requests for refunds will be denied as you are not obligated to one, we will also not be providing a refund simply because you brought this issue up to a forum, our standing on this matter will not change. Threat tactics or scare tactics will not work on us nor will bringing this matter up to the forums. We provide refunds for customers who rightfully deserve them, as we have always did... you are simply just not one of them, so you won't get one even if you cry to heaven about it. I am also more than happy to keep going back and forth on this matter, we are not "delaying" anything, we are simply responding to the allegations which are false, if your epectations were to complain about problems that aren't related to us, then demand a refund and think we will simply provide one because your asking you are very wrong my friend, thats not how life works.
Below is a link redirecting you to the account closure email, sent to us by the client over 2 weeks after delivery, and all of these events that he is crying about are AFTER the account has already been fully closed, therefor none of this is our obligation or responsibility.
https://ibb.co/p6kNgwk2
Regarding the Wise photo documentation, we provided the documents we had available to us to attempt at being generous to help with lifting a CLOSURE. Let's make this very clear, this was NOT a KYC check, this was a appeal to a account which was already closed prior to contacting us about it, over half a month later. Our attempt to support through the appeal to lift the ALREADY closed account was out of generosity, not out of obligation, which once again, not our responsibility at the point of the account already being closed.
Any requests for refunds will be denied as you are not obligated to one, we will also not be providing a refund simply because you brought this issue up to a forum, our standing on this matter will not change. Threat tactics or scare tactics will not work on us nor will bringing this matter up to the forums. We provide refunds for customers who rightfully deserve them, as we have always did... you are simply just not one of them, so you won't get one even if you cry to heaven about it. I am also more than happy to keep going back and forth on this matter, we are not "delaying" anything, we are simply responding to the allegations which are false, if your epectations were to complain about problems that aren't related to us, then demand a refund and think we will simply provide one because your asking you are very wrong my friend, thats not how life works.
Below is a link redirecting you to the account closure email, sent to us by the client over 2 weeks after delivery, and all of these events that he is crying about are AFTER the account has already been fully closed, therefor none of this is our obligation or responsibility.
https://ibb.co/p6kNgwk2




STILL
⎠![[Image: uWztodn.gif]](https://patched.to/pbb-proxy/UUNCQ0JeTUoNGVgIBhBLGwVYDxhNZ0NBXFcPHgFZUA--/uWztodn.gif?t=1771681490)