The "failed" verifications were prior to it passing, just needed rescan of documents. If the account was failed verification like you claim then they wouldn't have issued a VCC nor the IBAN. Those features are only available for accounts that are successfully created.
Yes I told you that IBAN is for recieving international transfered, that is what the feature is, a simple google look up will tell you what IBAN stands for, and what it offers.
"i tried to international transfer small amount", I notice you keep refering to the word "small" as if it means anything in this situation. Transaction size can be a factor in risk detection/suspicious activity however there are dozens of other factors which could have, and did flag your transaction.
"and then later it closed the account", Thank you for admitting that the account was closed PRIOR to contacting us. This was not a rekyc nor was it a traditional reverification. The account was already closed as admitted by the client. I am not a wise employee, nor do I work on already fully closed accounts. Prior to contacting regarding this matter the account was already closed, therefor it was already flagged by the client, and out of everybodys hands. Also note, the account closure was over 2 weeks post delivery, meaning if it was a issue on my end the account would have been closed before delivery, and if we are being generous we can say at delivery, which it wasn't either way, it was closed 2 weeks after delivery after he account was fully secured, and used by the client, directly linking the closure to the clients activity and not in relation to anything with us.
In regards to the claim regarding to the static proxy and phone number where the client attached a image of the site page (https://ibb.co/q3gNhFxf)
This website/store/product description that the client took a picture of was weeks/month post sale, the website in the screenshot was not even launched during the date of the sale, product prices, description, criteria, etc... the whole package which he was referring to was non existant during the time of the sale. Therefor we are not held accountable to that as it was nonexistant at the time, the client is taking screenshots of unrelated pages, blaming us for his own faults, and simply trying to make himself seem like he got done wrong when he simply is ignorant.
In regards to "account safety guide", As mentioned earlier... We are not mentors, we are not teachers, we are not responsible for teaching you how to use, maintain, or operate the product that YOU requested, do you walk into a grocery store, ask the clerk for a food item, then buy the food you requested and go about your day then come back after you ate it yelling at the clerk because you didn't like the taste? No your not. We aren't mentors, and you picked the product yourself. You got the account flagged on your own and it's a fact you did no research of your own, then after you created issues on the account you try to put the blame on us.
----
Here is proof that the account is IBAN activated, VCC activated, and the account was in perfect standing on delivery.
https://ibb.co/nq1Lm7mC
Not only does that screenshot display the account with full features activated, it also shows the clients vouch explicitly saying "yes im satisfied". Those screenshots of IBAN an VCC being activated were also provided by the CLIENT after delivery. There is no room to come after us now or say you are unsatisfied. Any mention regarding any issues with the account you are claiming now regarding anything at all are all simply to make us look bad and put the blame of YOUR usage on us, clearly after delivery you were satisfied after you fully checked the account.
One google search and you can see what IBAN means, what I simply relayed to you: https://ibb.co/fVfn8zhX
---
You broke countless wise TOS, and the law, then YOUR usage caused the account to be closed. I can list countless terms you broke but that would simply waste my time, I'll list a couple which you directly broke:
Yes I told you that IBAN is for recieving international transfered, that is what the feature is, a simple google look up will tell you what IBAN stands for, and what it offers.
"i tried to international transfer small amount", I notice you keep refering to the word "small" as if it means anything in this situation. Transaction size can be a factor in risk detection/suspicious activity however there are dozens of other factors which could have, and did flag your transaction.
"and then later it closed the account", Thank you for admitting that the account was closed PRIOR to contacting us. This was not a rekyc nor was it a traditional reverification. The account was already closed as admitted by the client. I am not a wise employee, nor do I work on already fully closed accounts. Prior to contacting regarding this matter the account was already closed, therefor it was already flagged by the client, and out of everybodys hands. Also note, the account closure was over 2 weeks post delivery, meaning if it was a issue on my end the account would have been closed before delivery, and if we are being generous we can say at delivery, which it wasn't either way, it was closed 2 weeks after delivery after he account was fully secured, and used by the client, directly linking the closure to the clients activity and not in relation to anything with us.
In regards to the claim regarding to the static proxy and phone number where the client attached a image of the site page (https://ibb.co/q3gNhFxf)
This website/store/product description that the client took a picture of was weeks/month post sale, the website in the screenshot was not even launched during the date of the sale, product prices, description, criteria, etc... the whole package which he was referring to was non existant during the time of the sale. Therefor we are not held accountable to that as it was nonexistant at the time, the client is taking screenshots of unrelated pages, blaming us for his own faults, and simply trying to make himself seem like he got done wrong when he simply is ignorant.
In regards to "account safety guide", As mentioned earlier... We are not mentors, we are not teachers, we are not responsible for teaching you how to use, maintain, or operate the product that YOU requested, do you walk into a grocery store, ask the clerk for a food item, then buy the food you requested and go about your day then come back after you ate it yelling at the clerk because you didn't like the taste? No your not. We aren't mentors, and you picked the product yourself. You got the account flagged on your own and it's a fact you did no research of your own, then after you created issues on the account you try to put the blame on us.
----
Here is proof that the account is IBAN activated, VCC activated, and the account was in perfect standing on delivery.
https://ibb.co/nq1Lm7mC
Not only does that screenshot display the account with full features activated, it also shows the clients vouch explicitly saying "yes im satisfied". Those screenshots of IBAN an VCC being activated were also provided by the CLIENT after delivery. There is no room to come after us now or say you are unsatisfied. Any mention regarding any issues with the account you are claiming now regarding anything at all are all simply to make us look bad and put the blame of YOUR usage on us, clearly after delivery you were satisfied after you fully checked the account.
One google search and you can see what IBAN means, what I simply relayed to you: https://ibb.co/fVfn8zhX
---
You broke countless wise TOS, and the law, then YOUR usage caused the account to be closed. I can list countless terms you broke but that would simply waste my time, I'll list a couple which you directly broke:
![[Image: 23Hat0c.gif]](https://patched.to/pbb-proxy/UUNCQ0JeTUoNGVgIBhBLGwVYDxgKA3FURwMCHgFZUA--/23Hat0c.gif?t=1771681490)
STILL ![[Image: 87v6l1j.gif]](https://patched.to/pbb-proxy/UUNCQ0JeTUoNGVgIBhBLGwVYDxgAB08DXwILHgFZUA--/87v6l1j.gif?t=1771681490)
⎠![[Image: uWztodn.gif]](https://patched.to/pbb-proxy/UUNCQ0JeTUoNGVgIBhBLGwVYDxhNZ0NBXFcPHgFZUA--/uWztodn.gif?t=1771681490)