@SonicRefs
1) Timeline clarification:
On February 5, the account was temporarily restricted, not fully closed.
I contacted your worker on the same day (Feb 5) immediately after the restriction.
Your claim that the account was already fully closed before I contacted you is incorrect.
If the account was already fully closed:
ur worker clearly stated wise will not ask docs again during appeal but why wise ask docs during appeal process
Why did your worker actively participate in the appeal process?
Why were documents submitted to Wise after Feb 5?
Why did Wise continue the verification process until Feb 18?
This clearly shows the account was still in a recoverable/review state, not a finalized closure at the time of contact.
2) Your active involvement proves responsibility:
Your worker:
Submitted documents for appeal
Claimed no further verification issues would occur
Provided incorrect/invalid (AI-generated) selfie
Failed to provide documents when Wise explicitly requested to take new photo of docs
Stopped responding completely at a critical stage
This directly contributed to the final closure on Feb 18.
This is not “goodwill support” — this is failed execution of the promised reverification support.
3).Guarantee vs reality:
before vouch, you clearly promised:
“we can reverify as many times u need”
However your worker himself admitted during appeal:
He does not have access to real documents
He cannot provide proper verification materials
This means the guarantee was impossible to fulfill from the beginning.
4) IBAN confirmation & risk:
Your worker clearly confirmed:
“You can receive money” when i asked international transfers to iban
At no point was I warned that:
Sending from my own name could trigger restriction
This is critical information that only an experienced seller would know.
5) Final point:
This case is not about “how Wise works” or “buyer knowledge”.
It is about:
A product delivered under review notification
A guarantee that could not be fulfilled after i vouch believing all urs and ur worker assurances
Invalid AI selfie submitted
Lack of support when wise ask to take new photo of docs and submit
These are seller-side failures, not user misuse.
1) Timeline clarification:
On February 5, the account was temporarily restricted, not fully closed.
I contacted your worker on the same day (Feb 5) immediately after the restriction.
Your claim that the account was already fully closed before I contacted you is incorrect.
If the account was already fully closed:
ur worker clearly stated wise will not ask docs again during appeal but why wise ask docs during appeal process
Why did your worker actively participate in the appeal process?
Why were documents submitted to Wise after Feb 5?
Why did Wise continue the verification process until Feb 18?
This clearly shows the account was still in a recoverable/review state, not a finalized closure at the time of contact.
2) Your active involvement proves responsibility:
Your worker:
Submitted documents for appeal
Claimed no further verification issues would occur
Provided incorrect/invalid (AI-generated) selfie
Failed to provide documents when Wise explicitly requested to take new photo of docs
Stopped responding completely at a critical stage
This directly contributed to the final closure on Feb 18.
This is not “goodwill support” — this is failed execution of the promised reverification support.
3).Guarantee vs reality:
before vouch, you clearly promised:
“we can reverify as many times u need”
However your worker himself admitted during appeal:
He does not have access to real documents
He cannot provide proper verification materials
This means the guarantee was impossible to fulfill from the beginning.
4) IBAN confirmation & risk:
Your worker clearly confirmed:
“You can receive money” when i asked international transfers to iban
At no point was I warned that:
Sending from my own name could trigger restriction
This is critical information that only an experienced seller would know.
5) Final point:
This case is not about “how Wise works” or “buyer knowledge”.
It is about:
A product delivered under review notification
A guarantee that could not be fulfilled after i vouch believing all urs and ur worker assurances
Invalid AI selfie submitted
Lack of support when wise ask to take new photo of docs and submit
These are seller-side failures, not user misuse.