Accusations of bias do not change the facts documented in the logs. This decision is based strictly on marketplace rules regarding labor and validated progress.
You spent twenty days directing this development team and approving their updates. In any custom project, time spent under a client's direct guidance carries a cost. You cannot approve progress for three weeks and then demand a full refund because you decided to finish the project yourself at the last minute. If the quality was unacceptable, the project should have been terminated much earlier. By continuing to drive the development for twenty days, you accepted the labor being performed on your behalf.
The $400 is not for a product you are using. It is compensation for the three weeks of development time you consumed. The $600 refund is a penalty for the seller's failure to provide a bug-free final result. Doing the work yourself now does not erase the three weeks of labor you already used from this provider.
The original 24-hour deadline remains in effect. If you still choose to reject this final verdict when that time expires, I will close this report with no further action.
You spent twenty days directing this development team and approving their updates. In any custom project, time spent under a client's direct guidance carries a cost. You cannot approve progress for three weeks and then demand a full refund because you decided to finish the project yourself at the last minute. If the quality was unacceptable, the project should have been terminated much earlier. By continuing to drive the development for twenty days, you accepted the labor being performed on your behalf.
The $400 is not for a product you are using. It is compensation for the three weeks of development time you consumed. The $600 refund is a penalty for the seller's failure to provide a bug-free final result. Doing the work yourself now does not erase the three weeks of labor you already used from this provider.
The original 24-hour deadline remains in effect. If you still choose to reject this final verdict when that time expires, I will close this report with no further action.
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Scam Warning: I will never DM you first. If someone claims to be me — report & ignore.