28-05-2026, 09:39 PM FANZIO Wrote:Firstly, state your warranty conditions anywhere before purchase, you are misleading your customers.I want to clarify this situation
The warranty provided is a login warranty, which is standard practice and used by most sellers. This warranty only applies if the account is not working at first login and credits/balance have not been used. The buyer already received a replacement after the first account issue.
The second account was working, and the buyer successfully logged in and used some of the credits/balance. Once credits are used, I cannot offer a replacement or refund because there is no way to verify what was changed or done on the account afterward.
The product was delivered and functional, so this is not a scam. The issue happened after usage, which is outside the warranty conditions.
Secondly, "there is no way to verify what was changed or done on the account afterward" - it's not like I have the ability to change the password on the account myself. You can easily "verify" that the account isn't working.
I could also just easily sell something and make up my warranty conditions after purchase so it works in my favor. This shouldn't be allowed.