Went through this again along with additional chat logs between you and Paper, and the rebuttal doesn't hold up.
The store list point stands as already ruled, Level 1 never promised one, that part is settled.
On the community claim though, you're the one who undermines it here. In your own conversation with Paper, before any dispute was opened, you told him yourself there was no dedicated mentee groupchat, just some general resource chats you'd point people to. That's not a group that got banned later, that's confirmation there was never a private student community to begin with, while your sales page advertises exactly that. So this complaint is stronger, not weaker.
The reply time defense doesn't hold either. Paper had to chase you multiple times with no response for stretches before getting materials, and the full delivery dragged out close to two weeks from purchase, not the smooth same day turnaround you're describing. On top of that, the "I apologize for the inconvenience, valued customer, best of our service" message was sent to Paper more than once, word for word identical. That's a copy paste stall tactic, not 1:1 support.
So both of your concessions, missing community and the swapped resale method, are confirmed to be bigger issues than you're presenting them as, not smaller. Nothing here justifies dropping the refund to 10-20%.
Ruling stands
The store list point stands as already ruled, Level 1 never promised one, that part is settled.
On the community claim though, you're the one who undermines it here. In your own conversation with Paper, before any dispute was opened, you told him yourself there was no dedicated mentee groupchat, just some general resource chats you'd point people to. That's not a group that got banned later, that's confirmation there was never a private student community to begin with, while your sales page advertises exactly that. So this complaint is stronger, not weaker.
The reply time defense doesn't hold either. Paper had to chase you multiple times with no response for stretches before getting materials, and the full delivery dragged out close to two weeks from purchase, not the smooth same day turnaround you're describing. On top of that, the "I apologize for the inconvenience, valued customer, best of our service" message was sent to Paper more than once, word for word identical. That's a copy paste stall tactic, not 1:1 support.
So both of your concessions, missing community and the swapped resale method, are confirmed to be bigger issues than you're presenting them as, not smaller. Nothing here justifies dropping the refund to 10-20%.
Ruling stands
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