I would like to clarify a few points:
With that said, I believe this matter has been resolved. I had already accepted the administrator's decision of a 50% refund and never objected to it. Thank you to the admin for handling the dispute fairly.
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- Connections and exclusive channels were never advertised or promised as part of the reseller plan. They have never been included in the plan. The buyer specifically asked for connections, so I shared the only channels we maintain as a courtesy. At no point did I mislead the buyer regarding this.
- We never stated that we were unable to provide a Zopa Custom Account. I simply asked the buyer to wait while I confirmed the updated reseller pricing. The first time he contacted me, we only had a brief discussion about a potential purchase. We never finalized pricing, and he never asked for it afterward. Since I receive many messages every day, I did not remember him. A few days later, he returned saying he had purchased the reseller plan and wanted the price for that product. I provided the reseller price, which he was unhappy with, and the dispute began.
With that said, I believe this matter has been resolved. I had already accepted the administrator's decision of a 50% refund and never objected to it. Thank you to the admin for handling the dispute fairly.
Share your USDT BEP20 address @vAccounts