Yesterday, We both agreed on product delivery within 24 hours + 300$ Compensation added as instore balance in puredrop.co .
I have sent him the delivery now + added the instore balance as promised to him now.
Today, under 24 hours we provided him the delivery as agreed.
The account was flagged because the login instructions were not followed correctly. The account was created in the UK, but it was accessed from Germany, which triggered the additional verification request. Failing to follow the required login instructions voids the warranty in simple terms for any company.
Despite that, we have already resubmitted the documents, including the selfie and all required paperwork, to restart the verification process on the account.
In addition, we have assured you that if the verification is ultimately unsuccessful, we will provide one final replacement as a gesture of goodwill, even though we were not responsible for the login issue and are not obligated to provide a replacement under our warranty policy.
We are actively working on resolving this for you and are already in contact with you on Telegram to get this sorted out as quickly as possible. Thank you.
I have sent him the delivery now + added the instore balance as promised to him now.
Today, under 24 hours we provided him the delivery as agreed.
The account was flagged because the login instructions were not followed correctly. The account was created in the UK, but it was accessed from Germany, which triggered the additional verification request. Failing to follow the required login instructions voids the warranty in simple terms for any company.
Despite that, we have already resubmitted the documents, including the selfie and all required paperwork, to restart the verification process on the account.
In addition, we have assured you that if the verification is ultimately unsuccessful, we will provide one final replacement as a gesture of goodwill, even though we were not responsible for the login issue and are not obligated to provide a replacement under our warranty policy.
We are actively working on resolving this for you and are already in contact with you on Telegram to get this sorted out as quickly as possible. Thank you.