You sold this as ChatGPT Pro for one month, described on your store page as the top tier, not a trial and not a shared seat. Neither that page nor your sales thread states a token limit anywhere. The buyer paid without any way of knowing the account was metered at 52,000 tokens a day, and it emptied in a single pass over his files. It was still doing that on 12-09, after you had twice told him it was fixed.
The same page sells this as something that works in VS Code and stays in the editor. A tool that reads a project reads files, and a cap that one file pass exhausts does not do the job you advertised.
You point to the product description. It discloses that the account runs on your own dashboard, and that part of your answer stands. It says nothing about the cap, which is the only term this dispute has ever been about. Your answer here also puts the fault on the buyer's project scale and his prompting, while in the chat you told him his account had a problem with its token pool that your team would fix.
The same option is sold with "Astra 6 included". It was not there when the account was handed over, you told him he could reach it through the API, which was not true, and it appeared two days later after he kept pressing.
Your store page promises that anything failing inside the warranty is replaced. Nothing was replaced, and when he asked for his money back you told him a report would not win.
The cap is a term of this product, not a detail. You set it, you adjust it, and you are the only one who knows what it is. It belongs in your sales thread and on the page that thread links to, stated before anyone pays.
@Prismatix post the BTC address for the refund here, and confirm in this thread within 24 hours of receiving it.
@Labradoodle refund the 0.00040688 BTC to the address he provides, within 24 hours. Post the txid here.
The same page sells this as something that works in VS Code and stays in the editor. A tool that reads a project reads files, and a cap that one file pass exhausts does not do the job you advertised.
You point to the product description. It discloses that the account runs on your own dashboard, and that part of your answer stands. It says nothing about the cap, which is the only term this dispute has ever been about. Your answer here also puts the fault on the buyer's project scale and his prompting, while in the chat you told him his account had a problem with its token pool that your team would fix.
The same option is sold with "Astra 6 included". It was not there when the account was handed over, you told him he could reach it through the API, which was not true, and it appeared two days later after he kept pressing.
Your store page promises that anything failing inside the warranty is replaced. Nothing was replaced, and when he asked for his money back you told him a report would not win.
The cap is a term of this product, not a detail. You set it, you adjust it, and you are the only one who knows what it is. It belongs in your sales thread and on the page that thread links to, stated before anyone pays.
@Prismatix post the BTC address for the refund here, and confirm in this thread within 24 hours of receiving it.
@Labradoodle refund the 0.00040688 BTC to the address he provides, within 24 hours. Post the txid here.
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Scam Warning: I will never DM you first. If someone claims to be me — report & ignore.