Scam report against | @xXAMDxX | $66.12

[chrollo4582]

Username: xXAMDxX
Profile Link: https://patched.to/User/xxamdxx
Short Description Of Product/Service: Adobe Creative Cloud Upgrade
Thread of sales: https://patched.to/Thread-sellix-amdnulled-upgrade-service-netflix-⭐-linkedin-⭐-perplexity-⭐-youtube-⭐-canva?highlight=linkedin

Screenshots of conversation: https://imgur.com/a/6UwH9WF

Amount scammed: $66.12 USD

Proof of payment (IMPORTANT, PLEASE POST): https://imgur.com/a/ngprUne

Additional Information: I've reported him before because he ghosted me and wouldn't provide replacement/refund.

Here is the first report: https://patched.to/Thread-scam-report-ag...pid4670667

After I reported him the first time, he decided to reach out to me and provided me with a refund for Linkedin Premium. For Adobe Creative Cloud he promised to fix it properly, but he didn't. I trusted he would do so. His upgrade didn't work properly so I went back to him multiple times for over a month trying to get him to fix it. He keeps stalling and did not fix it. I asked him for a refund since he is unable to provide me with a replacement but he claims he will fix it. He proceeds to ignore my messages when I ask him for an update. Clearly he is stalling and ghosting on purpose as well as wasting my time. He is unable to provide a proper replacement that consistently works and avoids providing a refund altogether.

[Patched User]

System Bot Alert: @xXAMDxX (xXAMDxX) has been notified about this dispute and must respond in this thread within 24 hours.

[xXAMDxX]

First of all, I want to make this clear: I did not scam you.
The service purchased was Adobe Creative Cloud Upgrade. As stated in my thread and TOS, once an upgrade is completed, refunds are not provided. However, replacements are provided in case of genuine issues.
Regarding your case:

• You previously opened a report.
  
• I responded and refunded your LinkedIn Premium purchase.
  
• For Adobe Creative Cloud, I clearly told you I would fix the issue.
  
• The upgrade was applied from my side successfully.
  

The issue you are facing is account-related. Only Lightroom keeps stopping while the rest of the Creative Cloud apps function normally. That strongly indicates the problem is specific to your account usage or Adobe’s internal checks — not a failure to deliver the service.
You claim I am “stalling,” but I have been responding and attempting to resolve the issue. These upgrades sometimes require adjustments due to Adobe’s security triggers. That does not mean I am refusing service.
I have already stated:

• I am willing to provide a replacement.
  
• If your current account keeps causing problems, I advised changing the account.
  
• I can provide a fresh ready-made account that works properly.
  
   
  I am not ghosting you. I am not refusing service. I am offering a replacement.
  If you want the replacement account, confirm and I will proceed.
  

[chrollo4582]

"The service purchased was Adobe Creative Cloud Upgrade. As stated in my thread and TOS, once an upgrade is completed, refunds are not provided. However, replacements are provided in case of genuine issues."

You are unable to provide a functional replacement for my Adobe Creative Cloud. You would "fix" it then it stops working a couple days later. I would message you on telegram, and you say you will fix it, but you don't respond for multiple weeks and I have to constantly message and follow up with you. You said it yourself in our telegram dms, "if I am unable to fix, I will refund". Clearly, you are unable to fix this for me.

"The issue you are facing is account-related. Only Lightroom keeps stopping while the rest of the Creative Cloud apps function normally. That strongly indicates the problem is specific to your account usage or Adobe’s internal checks — not a failure to deliver the service.
You claim I am “stalling,” but I have been responding and attempting to resolve the issue. These upgrades sometimes require adjustments due to Adobe’s security triggers. That does not mean I am refusing service."

It is not account related. All of the paid Adobe Apps don't work. Here is an image for proof: https://imgur.com/a/6HjEB7e
In the image, Contact Admin means I don't have access. You are definitely stalling and ghosting otherwise I would have had this problem fixed months ago and I wouldn't have had to place this report to begin with. I even resolved the first report for you the first time because I trusted you will fulfill your end properly and clearly you haven't. The only reason you are even replying now is BECAUSE I PLACED THIS REPORT ON YOU. You can clearly see the timestamps in our telegram messages as well and see this reoccurring pattern of stalling and ghosting. At this point, I don't want a replacement and demand a refund because you clearly can't provide a proper replacement.

[xXAMDxX]

I’m not going to go back and forth with long paragraphs.

As per my Terms of Service, refunds are not provided once the upgrade is completed. Replacements are provided in case of issues.

I am not denying service. I am clearly offering a replacement.

However, I will not suggest reapplying the upgrade on the same account again, since it has already caused repeated issues. The proper solution is a fresh replacement account that works correctly.

If you want the fresh replacement account, confirm here and I will provide it immediately.

[beastmode]

This was sold as an Adobe Creative Cloud upgrade. The buyer reports the service repeatedly stops working and that they were forced to chase updates for an extended period. A service that cannot remain functional and requires ongoing “fixes” without a reliable resolution is not considered successfully delivered.

Additionally, the seller’s “no refund once completed” stance is not accepted in this case. While a replacement could have been considered as a resolution, a replacement/ongoing fixes were already attempted previously and the issue was not resolved in a stable way. Since the service still does not function as agreed after repeated attempts, the only fair resolution at this stage is a full refund, not further delays or another round of troubleshooting.

Seller must issue a FULL REFUND of $66.12 to the buyer. Refund proof must be posted in this thread within 24 hours.

[xXAMDxX]

@beastmode This did NOT happen repeatedly.
It happened once during a mass Adobe ban that affected multiple users. That was a platform-side issue, not something specific to this buyer. I paid again from my side (around $25 initially and another ~$25 after the mass ban) to restore everyone’s upgrades.
After that fix, everything was working.
Now this is the second occurrence — not “repeatedly,” not 10–15 times. Calling it repeatedly creates a false impression that the service was constantly failing, which is simply not true.
Out of all customers restored after the mass ban, this buyer is the only one facing the downgrade again. That strongly suggests this is account-specific behavior or something triggering Adobe’s system on his side.
From my side:

• Service was delivered.
  
• It was restored after the mass ban.
  
• I reinvested my own money to fix it.
  
• I am still offering a fresh replacement account.
  

Upgrades are not free for me. I have already spent around $50 trying to maintain this order. A forced full refund means I take a full loss despite delivering and fixing the service.
I respectfully request staff to reconsider the wording of “repeatedly,” because this is factually the second time only, not an ongoing constant failure.
I am still willing to provide a fresh replacement account as resolution

[beastmode]

@xXAMDxX

From what is shown in this dispute, the deal was for an upgrade on the buyer’s own account, not a “fresh account” purchase. A “fresh replacement account” is therefore not the agreed product. If the buyer does not accept a fresh account, you are required to issue a refund.

The buyer paid for a working service. Regardless of whether the first disruption was caused by a mass Adobe ban or not, the service is currently not working as agreed. Saying “service was delivered” is not sufficient when the buyer cannot access/keep the paid apps running. 

If the buyer voluntarily agrees to accept a fresh replacement account, that is acceptable and the dispute can be resolved on that basis. If the buyer does not accept a fresh account replacement, you must issue a FULL REFUND of $66.12 and post proof in this thread within the given 24-hour deadline.

[xXAMDxX]

To clarify: I am not forcing a fresh account. I advised using a fresh account only to avoid further downgrade issues, since this specific account has triggered problems twice.

However, I have no issue re-upgrading the same account again if that is what the buyer prefers. My intention was to provide the most stable solution, not to change the agreed product.

[beastmode]

As stated before: if the buyer agrees to accept a fresh account replacement, then there is no issue and the dispute can be resolved that way.
However, if the buyer does not accept a fresh replacement and requests a refund, you must issue a full refund. There is no obligation for the buyer to accept a different product than what was originally purchased.